Refund policy

Last Updated: 29 June 2025

We want every customer to receive their order in good condition and feel confident when shopping with us. Please read our return and exchange policy carefully before placing an order.

1. General Policy

Due to the nature of skincare, beauty, and personal care products, we do not accept returns for change of mind, personal preference, or after the product has been opened or used.

For hygiene and safety reasons, beauty devices, skincare tools, and personal care products cannot be returned once opened, used, damaged, or removed from their original packaging.

2. Exchanges

We may offer an exchange only if:

  • You received the wrong item
  • The item arrived damaged
  • The item has a clear manufacturing issue
  • The product is unused and still in its original packaging
  • The issue is reported within 24 hours of delivery

To request an exchange, you must contact us with:

  • Your order number
  • Full name
  • Phone number
  • Clear photos or videos of the product
  • A photo of the packaging
  • A short explanation of the issue

Once reviewed, our team will confirm whether the item is eligible for exchange.

3. No Returns After Use

We cannot accept returns or exchanges if:

  • The product has been used
  • The product has been opened
  • The packaging is damaged or missing
  • The item is returned without approval
  • The issue is reported after the allowed time period
  • The customer simply changed their mind
  • The customer no longer wants the product after delivery

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 24 hours of receiving the order.

We may request photos or videos to verify the issue before approving an exchange.

If the issue is confirmed, we will arrange a suitable solution, which may include a replacement, exchange, or store credit depending on the case.

5. Refunds

We do not offer refunds unless required by applicable law or approved by our management in exceptional cases.

Approved cases may be handled through:

  • Product replacement
  • Exchange
  • Store credit
  • Refund, only if approved

Cash on Delivery orders are generally not eligible for cash refunds. If a case is approved, it may be resolved through exchange or store credit.

6. Delivery Fees

Delivery fees are non-refundable.

If an exchange is approved due to an issue caused by us, we may cover the replacement delivery cost.

If the exchange is requested for any other reason, the customer may be responsible for additional delivery charges.

7. Refused or Failed Deliveries

If a customer refuses delivery, provides incorrect contact details, does not answer calls, or is unavailable at the time of delivery, the order may be cancelled.

Repeated refused deliveries may result in future Cash on Delivery orders being declined or requiring prepaid payment.

8. Product Suitability

Our products are beauty, skincare, and personal care items. Results may vary from person to person depending on skin type, usage, consistency, and personal condition.

We do not accept returns because the customer did not achieve a specific result, did not like the feeling of the product, or changed their mind after trying it.

If you have sensitive skin, a skin condition, or any concern about using a skincare or beauty device, please consult a qualified professional before use.

9. How to Contact Us

For exchange requests or support, contact us.